Industry trends
As the hospitality industry evolves, it moves beyond simple automation, embracing AI systems that autonomously make decisions using real-time data and standardised processes, paving the way for the era of the autonomous hotel.
10 agentic AI trends driving the shift to autonomous hotel operations in 2026
The article highlights ten key agentic AI trends set to reshape hotel operations in 2026, showing how AI agents will integrate into daily workflows, boost productivity, and reduce manual work.
Florian Montag
From automation to autonomy: Paving the path to fully autonomous hotels
This blog article explores the rise of the autonomous hotel, where AI agents independently manage operations, creating a more efficient, guest-focused experience that goes beyond automation.
Stephan Wiesener
AI and automation in hospitality: Key takeaways from the h2c global study 2025
This article explores how AI and automation are transforming the hospitality industry, with key insights from the 2025 h2c global study on AI adoption, integration challenges, and the growing importance of Business Intelligence in shaping hotel operations.
Emma Töpperwien
API-first, AI agents, and MCP: The new building blocks of hospitality innovation
This article provides a clear overview of how API-first platforms, AI agents, and the Model Context Protocol (MCP) are shaping the hospitality. It highlights their individual roles, how they work together, and why they matter for hoteliers.
Anna Fechner
Infinite hospitality: powered by tech, driven by AI
This blog article explores how technology is reshaping the hospitality industry by enabling the convergence of property types, guest segments, and operating models.
What is an AI agent?
This page offers a comprehensive overview of AI agents - covering their definition, types and characteristics, key benefits, and the potential future role they may play in the hospitality industry.
