Industry trends
This page offers a comprehensive overview of AI agents - covering their definition, types and characteristics, key benefits, and the potential future role they may play in the hospitality industry.
What is an AI agent?
Anna Fechner
Top 10 trends to drive your hospitality into an agent-first world
With the rise of AI agents and AI-powered tools, the hospitality tech industry is at the beginning of a brand-new era, transforming traditional systems and paving the way for more agile and AI-agent-driven platforms.
What’s all the hype about “best-of-breed” and why you should embrace it
This “best-of-breed” approach has been around for several decades in the technology industry.
Petra Hancz
50 years of the hotel PMS (and why it matters)
The hotel property management system (PMS) has been around for about 50 years. That’s HALF A CENTURY. That’s as old as the Beatle’s last album Let It Be, Walt Disney World, Watergate, and Amtrak.
Margaret Ady
Contactless doesn’t mean humanless: hospitality technology & the human touch
When it comes to hospitality, contactless doesn’t mean humanless. Here’s how different operators are striking the right balance between technology and the human touch.
Back to basics: Most hotels still rely on pen and paper
A recent survey of 100 hoteliers has uncovered some shocking insights into outdated hotel processes. Breaking down how hotels interact with guests is essential to improving processes.
